Sam's Club Reviews

Sam's Club Return Policy Overview

Sam's Club offers a generous return policy that allows most items to be returned at any time if customers are unsatisfied. However, there are specific exceptions and limitations for certain categories.

General Return Guidelines

• Most Items: Can be returned at any time.
• Exceptions: Items like electronics, major appliances, commercial heavy equipment, motorsports items, and cell phones have specific return windows (e.g., 90 days for electronics).

Items with No Return

• Gift cards
• Prepaid cards
• Tickets
• Custom-made items
• Prescriptions

Return Process

• Returns can be initiated online or at any Sam's Club location.
• If the original receipt is not available, Sam's Club will attempt to process the return without it.

Refunds

• Refunds are issued in the original form of payment, typically within 5 to 7 business days for online orders.

For more detailed information about specific items and their return policies, checking the product description page is recommended.

To open an account on SamsClub.com, follow these steps:

1. Visit SamsClub.com.
2. Click the Register your membership link at the bottom of the homepage or register from the Sign in page to create an online account.
3. Confirm your information: Membership number listed on your physical card or Membership paperwork and ZIP Code that matches your club account information.
4. On the Member information page: fill out all contact information fields; set your communication preferences and confirm your password/email address.
5. Click Register to finalize and verify your information.

After verifying, you're ready to start shopping! And remember, your membership card is always in the Sam’s Club app. Enjoy shopping at Sam's Club!

Here are the top 10 alternatives to Samsclub.com:

1. Costco: Similar to Sam's Club, Costco offers exclusive memberships and low warehouse prices on name-brand products.
2. BJ's Wholesale Club: Similar to both Sam's Club and Costco, BJ's offers low prices from leading brands.
3. Aldi: An affordable grocery store alternative to Sam's Club, Aldi offers low-priced, award-winning products.
4. Lowe's: A retail company specializing in home improvement.
5. Best Buy: A multinational retailer of technology and entertainment products and services.
6. Rakuten: An online retailer with a cash-back program for purchases.
7. Office Depot: A supplier of office products and services.
8. Kmart: A mass merchandising company offering customers products through a portfolio of exclusive brands.
9. Target: A general merchandise retailer selling products through its stores and digital channels.
10. Staples: A provider of products, services, and solutions to small businesses.

These alternatives offer a variety of products and services, from electronics to furniture, appliances to jewelry, and clothing to grocery items. Some of them require a membership to shop, while others do not. They all aim to provide customers with quality products at affordable prices.

To find a Sam's Club near you, use the Club Finder on the Sam's Club website. Enter your ZIP code or city and state to find the nearest Sam's Club location. You can also refine your search by services, such as pharmacy, optical center, fuel center, and more. The Club Finder can locate a club within 100 miles of your search. You can find club specifics, like phone number, department phone numbers, location & directions, hours of operation, event schedule, services offered and much more. Remember, this information is subject to change, so it's always a good idea to check the official website for the most up-to-date information.

Sam's Club offers a range of products at wholesale prices. These include groceries, mattresses, tires, pharmacy products, optical items, bakery goods, floral items, and more. The membership program consists of two tiers, with different prices for each. The Club Membership costs $50 per year and the Plus Membership costs $110 per year. Starting from October 17, 2022, these membership fees increased from $45 to $50 for Club members and from $100 to $110 for Plus members. The fee for add-on memberships also increased from $40 to $45. Existing members that renewed between October 17, 2022, to October 16, 2023, automatically earned $5 or $10 Sam’s Cash to offset the price increase, depending on their membership level. Members that renewed at the Club membership level received $5, and members that renewed at the Plus level received $10. Primary members received $5 for each add-on member that was renewed. Sam’s Cash was automatically applied to the member’s Sam’s Cash account within 24 hours. There were no additional steps needed to earn the Sam’s Cash. The price adjustment impacted new members upon their annual renewal date. If their renewal date was on or after October 17, 2022, that’s when they saw the adjustment go into effect. Renewals before October 17, 2022, were at the current fee ($45 for Club membership/$100 for Plus membership).

Samsclub.com offers a wide range of products and services. Some of the popular products include Groceries, Mattresses, Tires, Pharmacy, Optical, Bakery, Floral, and more. In addition to these products, they also provide various services under the umbrella of Club Services. These services include Health Services, Auto Care & Buying, Protection & Installation, Home Improvement & Maintenance, Travel & Entertainment, Photos & Customization, Business Services, and more. They also offer unique shopping features like Scan & Go and Curbside Pickup. With Scan & Go, customers can shop contact-free by scanning and paying in the Sam's Club app, skipping the checkout line. Curbside Pickup is free for Plus members, allowing them to shop online, pay, and park, with the added convenience of having their purchases loaded into their car. They also offer Same-Day Delivery for as low as $8 if ordered by 1pm. Additionally, they offer a credit service where Plus members can earn back on Sam's Club purchases and all members can earn back on gas, dining, and other purchases.

At SamsClub.com, various payment methods are accepted. All major credit cards drawn from U.S. based accounts are accepted, excluding territories and/or municipalities. However, international credit cards are not accepted either in club or online.

To add a new payment method, one can go to the online account information screen, select Payment Methods or Gift Cards under the Checkout preferences heading, and click the + Add link. A text box will appear to complete the required fields. If one wishes to make this the primary purchasing card for the SamsClub.com account, they can check "Make this your preferred card" and click [Save] or [Done] depending on the device and/or platform.

To change/update a payment method already on file, one can go to the Account information page, scroll down to the Checkout preferences heading, click the Payment methods page, and select the edit link in line with the card that needs to be altered. After making the required changes (name/card number/expiration/cvv), click [Save].

To delete a payment method, select My Payment Settings under the My Membership heading and click the Remove link in the box of the card that one wishes to delete from the online account. If one is enrolled in Auto Renew, they will not be able to remove the card selected to pay the renewal fee.

For Sam's Club Credit, payments can be made online by visiting www.samsclub.com/credit and selecting Manage Your Credit Account. Payments are generally posted to the account the same day. One can also pay by phone by calling the number on the back of the card.

Please note that EBT / SNAP can only be used for club purchases and not for online purchases or pickup orders.

If there are issues with changing payment information on the app, updating via desktop is recommended. If issues persist, deleting cookies, deleting history, and restarting the computer may help.

At Sam's Club, purchases are covered by a 100% Satisfaction Guarantee. If a member is not satisfied with a purchase made online or in club, a refund or replacement can be issued, with a few exceptions. Most items can be returned at any time, unless noted otherwise. Electronics and major appliances can be returned within 90 days, commercial heavy equipment and motorsports items within 30 days, and cell phones (prepaid, postpaid and no contract) within 14 days. However, gift cards and prepaid cards, tickets, custom-made items, purchases made through the Sam's Club Wholesale Trading Program, prescriptions, beer, wine and spirits, automotive tires and batteries, cigarettes and tobacco, eyeglasses, and hearing aids cannot be returned.

There are three ways to return items: bring it to a club, ship it back, or call the customer service. For shipping back, the return process for items ordered online can be started by going to order details in the account or visiting the Help Center. Any accessories and packing slips that came with the original package should also be returned. The refund will be issued as cash or credit, depending on the original form of payment.

As for the shipping policy, Plus Members with an active membership receive free shipping on eligible items, with no minimum purchase. Club Members and their guests may be eligible for free shipping on a limited assortment of items that are marked accordingly; however, most items will incur shipping costs. Free shipping for both Plus Members and Club Members is limited to a total of up to 10 addresses. Shipping and delivery charges will be refunded or credited only if the return is a result of an error by Sam’s Club or if the item was damaged during shipping. For same day delivery, the standard delivery fee for Club members is $12 and $8 for Plus members per delivery. Some items are not eligible for delivery, including but not limited to, gift cards, tires, flowers, prescriptions, Café items, mobile phones and alcohol and tobacco products. Other restrictions apply.

Sam's Club offers two tiers of membership: Club and Plus.

The Club Membership costs $50 annually and includes one card for the primary account holder and a complimentary card for another household member. It offers low member's only prices with new Instant Savings offers throughout the year, and the Scan & Go service which allows you to scan items and pay using the app, skipping the checkout line.

The Plus Membership, costing $110 annually, includes all the benefits of the Club Membership and more. Plus members enjoy free shipping on most online items, free Curbside Pickup, extra Optical and Pharmacy discounts, and early shopping hours. Plus members also get 2% back on qualifying purchases and 50% off tire installations on sets of 4.

Both memberships allow adding on up to 8 additional members at a reduced rate of $45 each. These are just some of the benefits that come with a Sam's Club membership. The specific benefits can vary and it's always a good idea to check the latest offerings on their website.

Sam's Club operates under a 100% Satisfaction Guarantee policy. If a purchase isn't quite right, Sam's Club is happy to issue a refund or replace it, with a few exceptions. Most items can be returned at any time unless noted otherwise. However, there are specific return timeframes for certain categories of items:

• Electronics and Major Appliances: Within 90 days
• Commercial heavy equipment and Motorsports items: Within 30 days
• Cell phones (prepaid, postpaid, and no contract): Within 14 days

There are also items that cannot be returned, including Gift cards and prepaid cards, Tickets, Custom-made items, purchases made through the Sam's Club Wholesale Trading Program, Prescriptions, Beer, wine, and spirits, Automotive tires and batteries, Cigarettes and tobacco, Eyeglasses, and Hearing aids.

There are three ways to return items:

1. Bring it to a club: Return the item with the receipt to the Member Services desk at any Sam's Club location. The refund will be issued as cash or credit, depending on the original form of payment.
2. Ship it back: To start the return process for items ordered online, go to order details in the account or visit the Help Center. Be sure to also return any accessories and packing slips that came with the original package. The refund will be issued as cash or credit, depending on the original form of payment. Items purchased at a Sam's Club location can't be shipped back.
3. Call Sam's Club: Call (888) 746-7726 with the order number. A Member Services Associate will be happy to help.

Most purchases made on SamsClub.com may be returned to any Sam’s Club location in the United States. If an item purchased online cannot be returned to a Sam’s Club location, it will be noted on the product page. Unfortunately, SamsClub.com is unable to process returns for purchases made in a club. To start a return through SamsClub.com, go to order details under the account, then select Return Item. Print the return label, attach to the package, and send. Alternatively, call the Member Service Center at 1-888-746-7726, and they’ll be ready to assist. Please have the membership number and order number available. Shipping and delivery charges will be refunded or credited only if the return is a result of an error by Sam’s Club or if the item was damaged during shipping. If the original receipt or printed order is not available, Sam's Club will do its best to process the return without it. It is preferred to return the packaging and everything that came with the product.